Frequently Asked Questions
Everything you need to know about KeyEx.io
KeyEx is an exchange app where buying, storing, trading and selling cryptocurrencies is very simple and safe.
You can open an account quickly and simply by entering the application via the KeyEx mobile application or the web (keyex.io) with the "sign up" button at the top right.
Information and documents required when verifying the account: identity information, address information, professional information, double-sided identity card photo and address information document (residence) and your user agreement approval is required.
We do not have a crypto wallet service. However, you can manage your purchases by seeing the balances of the products you own on the wallet page that shows the products you have purchased and stored.
In order to deposit money into your account, first of all, after completing the information entries on the screen with the "Deposit" button in the wallet section, your deposit is completed.
In order to withdraw money from your account, you must first select "Withdraw" from the wallet section. After completing the information entries on the screen, your withdrawal is completed.
You can access KeyEx Platform from all browsers, Google Play Store, AppGallery and App Store.
There are many coins and token products on the platform, especially Bitcoin, Ethereum, XRP, BTC, LTC, DOGE, ADA.
You can activate your 2FA from the User Center section. Then, after installing the Google Authenticator application on your phone, you need to enter the code that appears in the KeyEx application into Google Authenticator. Then press the verify button.
Google Authenticator is a two-key security shielding application. After performing the operations mentioned in question above, enter the Google Authenticator application for the 2FA code asked when logging into your account in KeyEx. Copy the timed password that will appear on the screen in the application and paste it into the 2FA digit in the KeyEx application. Congratulations! Your trades are now safer and more secure.
You can change your password via email or SMS confirmation by pressing the 'Forgot Password' button on the main screen while logging in via web and mobile.
The order types available on the KeyEx platform are divided into three. These are: Market, Limit and Stop orders.
Market order: These are orders created by entering only the quantity without specifying the price. Until the amount specified in the order is met, they are converted into transactions by matching the orders in the opposite direction.
Limit and Stop orders; is the sending of your orders to the system by specifying the order, price and quantity.
Your order will be executed when there is the price level determined in limit orders or any other order price in the opposite direction where you will be more advantageous.
In stop orders, the price determined acts as the trigger price of the order and aims to minimize your risk of loss. When the price of the best of the orders in the opposite direction at the market depth reaches the trigger price, the system turns this order into action by making it work like a market order.
Market order: These are orders created by entering only the quantity without specifying the price. Until the amount specified in the order is met, they are converted into transactions by matching the orders in the opposite direction.
Limit and Stop orders; is the sending of your orders to the system by specifying the order, price and quantity.
Your order will be executed when there is the price level determined in limit orders or any other order price in the opposite direction where you will be more advantageous.
In stop orders, the price determined acts as the trigger price of the order and aims to minimize your risk of loss. When the price of the best of the orders in the opposite direction at the market depth reaches the trigger price, the system turns this order into action by making it work like a market order.
Fund password is the password used to provide extra security during the withdrawal phase of the accounts. It must be set as a different password than the account password. To set a fund password, you need to log in to your account. While determining the password, phone verification is also done. You can set your fund password by using the password sent to you via SMS.
In cases where you cannot access your account, you can reach our 24/7 active support team via e-mail from the support section or the contact section.
You can see the product graphics by clicking on the product you want to see in our KeyEx mobile and web applications, and then clicking on the graphic sign in the upper right corner.
We do not yet have leverage options on the KeyEx platform.
You can reach our customer support line by filling out the contact form on our website or by connecting to our 24/7 active live support from the support section within the application.
KeyEx.io platform is available for all countries.
It is recommended to use accounts from frequently used e-mail service providers when creating your account, and to create a strong password that may be difficult for other users to access, according to the directories and alerts that the system will accept.
There is no option to create a joint account. Each user can create one account for one.
There is no demo account option on the KeyEx.io Platform.